Insuserve-1 is a business process outsourcing company focused on delivering comprehensive back-office processing services to the insurance industry. Headquartered in McKinney, Texas with delivery centers in Visakhapatnam, India, our experienced management team has delivered high-quality remote services to companies of all types and sizes. Our clients include small agencies, retail and wholesale brokerages, and managing general agencies.

Our workforce can handle those routine, but often time-consuming duties that divert in-house staff’s valuable attention. The tasks that can be outsourced include, but are not limited to, issuing certificates of insurance, policy checking, renewal and endorsement processing, ordering loss runs and motor vehicle records, entering data into Acord and supplemental applications, quoting on carrier websites, document management, and invoicing. Desktop virtualization allows our team to remotely access our clients agency management systems in order to complete assigned tasks, but our stringent, multi-layered security protocols keep client data protected.

Insuserve-1’s services are scalable so we can expand our scope of work as our clients grow their businesses, and our flexible service model and agile workforce allows us to tailor our processes to fit a variety of business needs. Insuserve-1’s skilled professionals are accurate and fast, and they are trained to perform tasks within the operating procedures and servicing standards set by our clients. We hire only the most talented professionals, and all personnel engaged in direct communication with our clients are college-educated and fluent in English. Our workforce is experienced in all classes of business – from Commercial Lines to Personal Lines, as well as Life, Health, and Employee Benefits. Our delivery managers work closely with our clients and monitor our team’s activities at every stage, so customer satisfaction is assured.

By utilizing our services, our clients have experienced increased growth, lower operating costs, reduced backlogs, faster quoting, greater accuracy and consistency, and a reduction in account manager and CSR “burn-out”. Our teams operate 24/7, so work can continue even when our clients offices are closed. Utilizing our services allows our clients to concentrate their efforts on operations that distinguish them in the insurance marketplace and to gain competitive advantage.

Outsourcing is about growth, not downsizing.